• Derive insights from customer behaviors and communicate them to stakeholders
• Design drip campaigns and write copy for any and all customer email communication
• Facilitate customer feedback loops and structure iterative improvement process
• Measure overall client satisfaction (NPS)
• Strong ability to think critically about interdependencies between product and customer experience
• Excellent collaboration and organization skills, excelling at both high-level thinking and execution as well as influencing and inspiring others to achieve a common goal.
• Maintain updates in the help center

• At least 2-3 years experience in similar role for SaaS based companies
• Willingness to roll up your sleeves and build a foundation, then hire and manage resources
• Agile, entrepreneurial spirit with demonstrated ability to incorporate feedback
• Hands on experience building, executing and measuring drip campaigns
• Experience using CRM systems such as Salesforce, Airtable, Hubspot, etc.
• Excellent customer service, communication, and interpersonal skills to interact effectively with a broad range of internal and external parties
• Professional and responsible problem solver with excellent skills in documentation and follow up
• Flexible and able to adapt
• Highly organized and thrive in a high-volume environment

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• Competitive Benefits Package
• Flexible Time Off Policy
• Distributed Remote workforce options